Frequently Asked Questions
What’s the return policy?
VINYL – We guarantee that you will be satisfied with our service and our products. We offer a money back guarantee on all defective or damaged items. These must be shipped back within 15 days of receiving your item. We regret that we cannot reimburse you for the cost of shipping. Please contact us for returns, exchanges, defects or any other problems.
GIFT SHOP – If you’re not happy with an order, you can return it by shipping it back within 15 days of receiving your item. We’ll be happy to offer you an exchange or a full refund of your purchase price. We regret that we cannot reimburse you for the cost of shipping.
Can you give me Shipping information?
- We ship to the European Union (EU), United Kingdom, United States, Canada, Hong Kong, United Arab Emirates, Brazil, Japan, Australia and Switzerland. If you are interested in one or more items but your country is not listed, please contact us so that we can verify the shipping costs for your country.
- We ship your order between 1 to 5 business days after your payment has cleared. Delivery depends on your country, it can take from 5 to 14 business days for an item to arrive.
- All items are shipped from Italy.
- All our prices include VAT.
Is this website secure?
We have taken many precautions to ensure that shopping at Enki’s Music Records is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our website when you place an order.
Which payments method do you accept?
You can pay by Credit Card or Paypal. If you select Credit Card, please wait for 5-10 seconds for the payment form to load on the page.
Privacy protection: what happens to my data?
Enki’s Music Records respects and is committed to protecting your privacy.
If you place an order through Enki’s Music Records, we will ask you for your name, e-mail address, shipping address, and telephone number. We use this information to process and fulfil your order and to notify you of your order status. Telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to receive our e-mail newsletter updates.
Enki’s Music Records uses “cookies” for the sole purpose of enhancing your shopping experience. We use cookies to let us know whether you have visited Enki’s Music Records previously, to provide relevant, personalized content, and to help us continue to improve site navigation, design, and content.
Read the complete privacy policy here.
Didn’t find the answer?
Get in touch with us, we will reply as soon as possible. Email us hello@enkismusicrecords.com or call/WhatsApp us +39 346 213 0937.