Frequently Asked Questions

We ship to the European Union (EU), United Kingdom, Switzerland, United States and Canada. If you are interested in one or more items but your country is not listed, please contact us so that we can verify the shipping costs for your country.

Please note: Buyers outside the European Union are responsible for any import VAT, customs duties, or handling fees charged on delivery.

Shipping costs are calculated at checkout based on weight and destination. In some cases, the shipping charge applied to online orders may be higher than the actual courier cost. If this happens, we will refund you the difference.

We ship your order between 1 to 5 business days after your payment has cleared. Delivery depends on your country, it can take from 5 to 14 business days for an item to arrive. Delivery times are estimates and may vary due to customs clearance or local postal services.

All items are shipped from Italy.

All shipments include a tracking number that will be sent by email; if you do not see our messages in your inbox, please check your spam or junk mail folder.

All prices include Italian VAT where applicable. Orders shipped outside the European Union may be subject to import VAT and fees on delivery.

We take great care to pack your vinyl securely so it arrives in perfect condition.

Here is a Shipping Reference Guide for some European countries (the exact shipping charge might change depending on the combination of vinyl types). The following prices are indicative and provided as a reference; final shipping costs are always calculated at checkout.

France, Spain (mainland), UK:
1–3 LPs: €19
4–6 LPs: €22 → as low as €3.67 per LP
7–10 LPs: €24 → just €2.40 per LP
11–14 LPs: €26 → only €1.86 per LP
15–20 LPs: €28 → down to €1.40 per LP
1–15 7″s: €19 → €1.27 per item
16–30 7″s: €22 → just €0.73 per item

Austria, Belgium, Denmark, Germany, Netherlands:
1–3 LPs: €17
4–6 LPs: €18 → as low as €3.00 per LP
7–10 LPs: €19 → just €1.90 per LP
11–14 LPs: €20 → only €1.43 per LP
15–20 LPs: €22 → down to €1.10 per LP
1–15 7″s: €17 → as low as €1.13 per item
16–30 7″s: €18 → just €0.60 per item

💡 Tip: bundle more records in a single order to save on shipping per item!

You can pay by Credit Card or Paypal.

If you select Credit Card, please wait for 5-10 seconds for the payment form to load on the page.

Some European countries are eligible for the PayPal Pay in 3 (Buy Now, Pay Later) offer, which is an interest-free loan that lets you split your basket into 3 payments.

VINYL – We guarantee that you will be satisfied with our service and our products. We offer a money back guarantee on all defective or damaged items. These must be shipped back within 15 days of receiving your item. Returned items must be unused and in their original condition. We regret that we cannot reimburse you for the cost of shipping. Please contact us for returns, exchanges, defects or any other problems.

GIFT SHOP – If you’re not happy with an order, you can return it by shipping it back within 15 days of receiving your item. Returned items must be unused and in their original condition. We’ll be happy to offer you an exchange or a full refund of your purchase price. We regret that we cannot reimburse you for the cost of shipping.

We have taken many precautions to ensure that shopping at Enki’s Music Records is safe and secure. We use the industry-standard SSL protocol (Secure Sockets Layer) to ensure that all credit card transactions are secure. The SSL system encrypts information that you submit to us via our website when you place an order.

Enki’s Music Records respects and is committed to protecting your privacy.
If you place an order through Enki’s Music Records, we will ask you for your name, e-mail address, shipping address, and telephone number. We use this information to process and fulfil your order and to notify you of your order status. Telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to receive our e-mail newsletter updates.
Enki’s Music Records uses “cookies” for the sole purpose of enhancing your shopping experience. We use cookies to let us know whether you have visited Enki’s Music Records previously, to provide relevant, personalized content, and to help us continue to improve site navigation, design, and content.
Read the complete privacy policy here.