Return Policy
- VINYL – We guarantee that you will be satisfied with our service and our products. We offer a money back guarantee on all defective or damaged items. These must be shipped back within 15 days of receiving your item. Returned items must be unused and in their original condition. We regret that we cannot reimburse you for the cost of shipping. Please contact us for returns, exchanges, defects or any other problems.
- GIFT SHOP – If you’re not happy with an order, you can return it by shipping it back within 15 days of receiving your item. We’ll be happy to offer you an exchange or a full refund of your purchase price. Returned items must be unused and in their original condition. We regret that we cannot reimburse you for the cost of shipping.
Shipping
Shipping destinations
We ship to:
- the European Union (EU),
- United Kingdom, Switzerland, Iceland, Norway, Liechtenstein, Monaco, Norway,
- United States,
- Canada,
- Brazil,
- South Korea,
- Japan,
- Australia,
- New Zealand.
If your country is not listed, please contact us so we can verify the shipping cost.
Shipping costs
Shipping costs are calculated at checkout based on weight and destination. If the calculated shipping cost exceeds the actual cost, we will refund the difference.
Customs & VAT
Please note: Buyers outside the European Union are responsible for any import VAT, customs duties, or handling fees charged on delivery.
All prices include Italian VAT where applicable.
Processing time
We ship your order within 1–3 business days after payment has cleared.
Delivery times
Delivery times depend on your destination:
- With Standard Shipping (tracking included) in the EU, delivery takes approximately 3–14 business days from dispatch.
- With DHL Express (tracking included) in the EU, delivery takes approximately 1–3 business days from dispatch.
- With DHL Express (tracking included) in non-EU European countries, delivery takes approximately 2–4 business days from dispatch.
- With DHL Express (tracking included) outside the European Union: delivery takes approximately 3–5 business days from dispatch for North America, Central America, Asia, and the Middle East; and 8–10 business days from dispatch for South America, Australia, and New Zealand, plus any time required for customs clearance.
- In all cases, delivery times are estimates and may vary due to customs clearance or local postal services.
Additional information:
- Shipments cannot be delivered to P.O. boxes.
- All items are shipped from Italy.
Emails: order confirmation and shipping
- After completing check-out and placing your order, you will receive a confirmation email from hello@enkismusicrecords.com.
- We will send you another email with your tracking code as soon as we ship the order.
- If you do not see our emails in your inbox, please check your spam folder.
Order Information
If you place an order through Enki’s Music Records, we will ask you for your name, e-mail address, shipping address, and telephone number. We use this information to process and fulfil your order and to notify you of your order status. Telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to receive our e-mail newsletter updates.
Privacy Protection
Enki’s Music Records respects and is committed to protecting your privacy. Our privacy protection section communicates how, when, and why we gather information about our customers and what we do with it.