Return Policy
- VINYL – We guarantee that you will be satisfied with our service and our products. We offer a money back guarantee on all defective or damaged items. These must be shipped back within 15 days of receiving your item. We regret that we cannot reimburse you for the cost of shipping. Please contact us for returns, exchanges, defects or any other problems.
- GIFT SHOP – If you’re not happy with an order, you can return it by shipping it back within 15 days of receiving your item. We’ll be happy to offer you an exchange or a full refund of your purchase price. We regret that we cannot reimburse you for the cost of shipping.
Shipping and pricing
- We ship to the European Union (EU), United Kingdom, United States, Canada, Hong Kong, United Arab Emirates, Brazil, Japan, Australia and Switzerland. If you are interested in one or more items but your country is not listed, please contact us so that we can verify the shipping costs for your country.
- We ship your order between 1 to 5 business days after your payment has cleared. Delivery depends on your country, it can take from 5 to 14 business days for an item to arrive.
- All items are shipped from Italy.
- All our prices include VAT.
Emails: order confirmation and shipping
- After completing check-out and placing your order, you will receive a confirmation email from hello@enkismusicrecords.com.
- We will send you another email with your tracking code as soon as we ship the order.
- If you do not see our emails in your inbox, please check your spam folder.
Order Information
If you place an order through Enki’s Music Records, we will ask you for your name, e-mail address, shipping address, and telephone number. We use this information to process and fulfil your order and to notify you of your order status. Telephone numbers and e-mail addresses are only used to contact you regarding your order, unless you request to receive our e-mail newsletter updates.
Privacy Protection
Enki’s Music Records respects and is committed to protecting your privacy. Our privacy protection section communicates how, when, and why we gather information about our customers and what we do with it.